Service hours (cet)

Monday - Friday

06:30 - 00:30

Saturday 06:30 am - Monday 06:30 am

on call duty

Delivery performance

Level

Definition

Response

Ramp Time

AOG

Aircraft on Ground

2 hours

4 hours

Critical

Imminent AOG or work stoppage

8 hours

24 hours

Routine

Within published or quoted lead time (LTM)

48 hours

7 days

Material Support

As the TC holder for the Dornier 328 series, we are the major supplier of parts for the D328^® turboprop (D328-100), and jet (D328-300), and the D328eco^® in the future. Quality is an integral component of our corporate philosophy. Our stock is quality controlled and can be dispatched safely and efficiently after orders are placed.

Parts enquiries

For parts enquiries please use the following contact form. We will get in touch with you as soon as possible.

For AOG Support please call +49 8153 88 111 2998.

spare parts service

When you are ready to order your parts, please contact us to check availability and the best shipping method. If all the parts are in stock and are ordered before 13:00 GMT from Monday to Friday, they will be dispatched on the same day.

Various shipping carriers can be used:

FEDEX
DHL
TNT
UPS
Airfreight
Truck carriage
Taxi service and Customer pickup

Technical support

Based at our headquarters near Munich, our Technical Support department is directly linked to our Global Support Centre which acts as the front end for our customers. It is designed to meet any demand from commercial operations to technical requirements for special missions. We can assist customers to solve problems connected to operational or maintenance activities, ensuring that legal requirements are always met and utilising all the engineering, technical data and flight test resources necessary for complete technical support.

Applications of our technical expertise include:

• Preparation of technical instructions
• Preparation of proposals and offers
• Information on customers
• Preparation of operational information
• Cooperation in external projects
• Co-coordinating of TC validation activities for foreign country authorities
‍
Our Global Support Centre in Oberpfaffenhofen is your single point of contact for the following issues.
‍
• Technical enquiries
• Engineering issues
• Request for retrofit
• Documentation
• Operational issues
• Vendor issues
• AOG support
• On-site support
• Entry-into-service (EIS) support

For any of above-mentioned enquires, please use our Service Problem Report (SPR) form and send it to the Global Support Centre via email:

SPR FORM

Global Support Centre
Tel: +49 8153 88111 6666
Fax: +49 8153 88111 6565
Email: gsc.op@deutscheaircraft.com

Hours of Operations
Monday to Friday
7:00 a.m. to 5:00 p.m.
(local time Oberpfaffenhofen, Germany)

flight simulator

STS Aviation, in close cooperation with Deutsche Aircraft, offers simulator training for the Dornier 328-100 (turboprop) and 328-300 (jet) on a dry lease basis. This allows customers to select their own trainers or training organisations to match their individual requirements. If you do not have your own trainers or training organisation we are happy to provide you the contact details of an Approved Training Organisation (ATO).

The Dornier 328 simulators have a Level D classification and reproduce the standard avionics layout of a Dornier 328 aircraft.

The simulator training facility is located at Bunsenstrasse 10, in 42551 Velbert/Germany, which is easily accessible by car or train from Düsseldorf (EDDL) or Cologne Bonn Airport (EDDK).

Please note that our prices are for simulator dry lease, which excludes the cost of ATO, trainers, travel, and living, etc, which are to be borne by the customer.

All services are based on STS Aviation GmbH´s latest General Terms & Conditions.

If you have any further questions, please contact 328planning@sts-aviation.de.

‍Please request your training session using the form below. We will process your request promptly and be in touch with you as soon as possible.

STS Aviation, in close cooperation with Deutsche Aircraft, offers simulator training slots for their Dornier 328-300 Series (Jet) simulator on a dry lease basis. This allows customers to select their own trainers/training organisations to match their individual training requirements. In case you do not have your own trainers/training organisation we are happy to give you the contact details of an Approved Training Organisation (ATO).

The Dornier 328-300 Series simulator has a “Level D” classification and reproduces the standard avionics layout of a Dornier 328-300 Series aircraft.

The simulator is located at Bunsenstrasse 10, in 42551 Velbert/Germany and easily accessible by car or train from Düsseldorf (EDDL) or Cologne-Bonn Airport (EDDK).

Please note that our prices are for simulator dry lease, excluding cost for ATO, trainers, travel, living, etc, which are to be borne by the customer.

All services are based on STS Aviation GmbH´s latest General Terms & Conditions.

If you have any further questions, please do not hesitate to contact us at 328planning@sts-aviation.de.

‍We kindly ask you to request your training session online using the form below. We will process your request promptly and get back to you as soon as possible

TRAINING

EASA Part 147 Training Department (Approval No.: DE.147.0021) Comprehensive engineering and latest technical information only available at Deutsche Aircraft as the Type Certificate Holder, combined with the wealth of experience gained from our skilled personnel, ensures that we can offer you the best training available for the Dornier 328 aircraft. Currently we offer EASA approved combined category B1/B2, as well as category C type training courses for the Dornier 328-100 and 328-300 aircraft series. If no EASA approved training is required (e.g. for personnel in maintenance planning or supply chain) we can also offer customised training courses and seminars based on your individual training needs.

Request form - training courses

I`m interested in taking a training course. Please send me more information about the following:

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form.

Maintenance Support

Aircraft Maintenance and repair

We offer a wide range of maintenance and repair services from simple line maintenance to engineering repairs. Our experience and skill set acquired over more than 20 years covers a host of aircraft from airliners to business jets and even helicopters. A combination of state-of-the-art facilities and highly skilled technicians ensures that no job is beyond us. We make sure that a detailed assessment takes place and any maintenance or repairs are carried out to the very highest standards by our highly skilled, dedicated maintenance team.

At Deutsche Aircraft, we have vast experience with all the Dornier models. When it comes to Dornier aircraft, we offer comprehensive services on the D328 series which includes all major modifications and upgrades.

Apart from our home base in Oberpfaffenhofen, the following line stations are currently active:
‍
• Augsburg
• Manching
• Munich
• Stuttgart

With the capacity to handle many aircraft at any one time, our capable repair team ensures that each task is carried out with care. From repairs on an entire aircraft to individual components, we are equipped for any project. With our leading-edge facilities, we can handle any kind of repair to the interior or exterior.

component capabilities

We provide our customers with the highest standard of service and the confidence that all engineering data is approved by the Type Certificate holder. Within our approvals, we can also work on the following components in our capability list.
‍
• Sheet Metal Shop
• Composite Repair Shop
• Avionic Shop
• Wood workshop
• Tyre Shop
• Upholstery Shop
• Boot Shop
• Paint Shop (components only)
• NDT Shop
• Component Manufacturing (i.a.w. 145.A.42(c))
• C1 Air Condition and Pressurization
• C14 Landing Gear
• C4 Doors and Hatches
• C15 Oxygen
• C5 Electrical Power & Lights
• C16 PropellersC6 Equipment
• C17 Pneumatic & Vacuum
• C7 Engine – APUC18 Protection / Ice / Rain / Fire
• C8 Flight Controls
• C19 Windows
• C9 Fuel
• C20 Structural
• C12 Hydraulic Power
• D1 Non Destructive Testing (NDT) includes:
– Liquid Penetrant Inspection (PT)
– Eddy Current Inspection (ET)
– Ultrasonic Inspection (UT)

Technical Publications

If you are in need of Dornier 328 / 328JET Technical Publications please contact us at techpub@deutscheaircraft.com.

Customers can access our In-Service Technical Publication (ISTI) Cloud here.

If you are already a customer and need access please contact us at techpub@deutscheaircraft.com

Alert service bulletins Publication Index Download Available manual

Name

Size

Date

Customer Support

Service hours (cet)

Delivery performance

Material Support

Parts enquiries

spare parts service

Technical support

flight simulator

TRAINING

Request form - training courses

Maintenance Support

Aircraft Maintenance and repair

component capabilities

Technical Publications

Modification & Completion

Certificates & Approvals

Korrekturen:

Authorized Service Center

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